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ServiceNow Technical Lead
Job Opportunity at
Pitisci & Associates
Posted on Jun 12
ServiceNow Technical Lead
St. Petersburg, FL
Our global manufacturing client is looking for a ServiceNow Technical Lead to join their team.
Provide technical leadership for ServiceNow technical support operations, including the design, development and delivery of technical support services for the platform. Provide solutions to technical issues, and be responsible for meeting project schedules and ensuring the delivered solution meets the technical specifications and design requirements. Technical Lead will drive the proficiency within the team, assure best practices are followed, support the delivery of quality solutions on the ServiceNow platform whilst assisting management in meeting strategic initiatives.
Essential Duties & Responsibilities
Ability to work in a technical lead role to coordinate a team of resources to ensure quality and timely delivery of projects
Works with functional managers to establish and maintain technical standards and guidelines for their area
Works with functional manager to review and evaluate new technologies that may be beneficial to current and upcoming project work
Participate in the technical design review process to ensure high quality technical designs
Plan and oversee the development and support of specific IT areas and systems
Plan and direct activities related to introducing new services, products and processes
Coordinate technical tasks and work effort
Acts as an escalation for technical issues and support
Lead technical teams
Identifies and communicates risks to the business
Contributes in defining new business requirements
Performs as a mentor on process and techniques to assure proficiency within the team
Performs research and analysis on new technology and business practices with the team
Align solutions within the overall IT strategy
Assures best practices are defined and followed
Drives consistency across applications and projects wherever possible
Implement project management methodologies to ensure project success
Education & Experience Requirements
Degree in Computer Science or Management Information Systems OR equivalent external work experience
6-8 years of ServiceNow Administration experience.
Exposure to core ITSM modules (Incident, Request, Problem, Change).
Experience in CMDB, Discovery and integration with other external modules.
History of success delivering APIs with 3rd party tools using (web services, SOAP, email ingestion, MID, etc).
ServiceNow Certified Application Developer or Serv
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